Q) Where are you located?
A) Our street address is: 1749 South Randall Road Ste. E Geneva, IL 60134

Q) How can I contact the store?
A) You can call toll free at 866-624-8777, or locally at 630-845-9437. Our fax number is 630-845-9452. You may also email us HERE.

Q) How do I get to your store?
A) We are located in a strip mall right off of Randall Road. Some of the other businesses around us are: Walter E. Smithe, Sports Authority, and Bordes (across the street).
From the north (Elgin, Route 64, etc): Take Randall Road south of Route 38 for 2 miles, and make a left on Christina Lane (Walter E Smithe is on that corner). Immediately turn right and take that driveway to the front of the strip mall. We are Suite E.
From the south (I-88): Take Orchard Road north toward North Aurora and Batavia. Turn Left on Randall Road traveling north. Pass Fabyan Parkway and make a right at the next stoplight, which is Glen Eagle Drive. Make the immediate left and travel in front of Sports Authority. Travel to the front of the strip mall that faces Randall Road — we are Suite E.

Q) What is your return policy?
A) For online returns, please review our Returns and Exchanges policy located HERE. For in-store purchases, if you are not completely satisfied with your purchase, there is full refund up to 14 days, with exchanges or store credit up to 30 days with store receipt. Defective shoes may be returned within 90 days. All refunds shall be in same tender as original purchase, and refunds on checks are available only after 10 days.

Q) Why should I buy shoes at New Balance Geneva? Aren't New Balance shoes available at other retailers?
A) Although New Balance shoes are available at other retail stores, such as department stores, we carry the top of the line shoes that New Balance has to offer. Furthermore, our staff strives to find the right shoe for each person that comes through our door — a level of customer service that you just won't get anywhere else.

Q) What sets New Balance products apart from other brands?
A) New Balance has an extensive line of shoes to offer. We also offer shoes in the widths ranging from 2A to 6E (Narrow to 3 Extra Wide). Our goal is to find a shoe that fits your fit perfectly.

Q) Can I special order a shoe through New Balance Geneva?
A) YES! If you know you want a certain style, give us a call toll free at 1-866-624-8777 to place an order. We ship to all 50 states… FOR FREE!

Q) What if you do not have my size in stock?
A) Although we try very hard not to, sometimes we do run out of certain sizes in the store. If you want to make sure we have your size, We offer a few options:

 Q) How long do special orders take to get in?
A) If your special order is coming into the store, it will take anywhere from 7 to 10 business days. If we are shipping your order to you via UPS, please add a day or two.

Q) What kinds of discounts do you offer?
A) Aside from various coupons offered by New Balance Geneva, we offer a variety of discounts to our customers. Please call 1-866-624-8777 to see if you qualify.

Q) Are you affiliated with other Chicagoland New Balance stores?
A) New Balance Geneva is independently owned and operated, and thus a separate entity from other New Balance Stores. As a result, New Balance Geneva reserves the right to deny any coupons, offers, and other promotions from any other New Balance store.

Q) Are New Balance Products made in the U.S.A.?
A) Visit HERE to learn more about New Balance's commitment to U.S.A. manufacturing.

Q) How do I take care of my shoes?
A) Our shoes are durable! However, by following these simple steps, you may be able to enjoy each pair of New Balance shoes you purchase a little bit longer:

• Use your shoes only for their intended purpose. We make a full line of shoes for running, aerobics, basketball, tennis, hiking, and walking.
• Clean your shoes with mild detergents and cool water. We don't recommend putting your shoes in the washing machine.
• Dry your shoes by removing their inserts and allowing them to air dry. Packing them with crumpled newspaper will help them retain their shape.
• A suede brush will help keep the outside surfaces of your shoes clean.
• Keep your shoes away from extreme heat, such as radiators and dryers.
• Dry your shoes by removing their inserts and allowing them to air dry. Packing them with crumpled newspaper will help them retain their shape.
• Applying an aerosol weather protector to a clean shoe will help repel water and oil stains and help with cleaning.

 Q) What are Dunham and Aravon brand shoes all about?
A) Dunham and Aravon are trusted New Balance brands that offer style, luxury, and most importantly comfort. By utilizing the same comfort and support technologies as New Balance athletic shoes, Dunham and Aravon brand shoes are making a name for themselves! New Balance Geneva carries select styles from both Dunham and Aravon in-store, and offers the full line of shoes via special order. Call us today at 866-624-8777 for more information or to order yourself a pair of these fantastic shoes!

Q) What do I need to know about getting a 360 degree fit from New Balance Geneva?
A) We want you to walk (or run, jump, etc) out of the store with the right shoe for your foot. Here are a few things to consider:

• Every person's foot is different. We will help you determine if you Over- or Under-pronate; what size AND width you might be; and what type of shoes is most appropriate for you - Have a high instep? Bunions? We'll help you find a shoe that works for your specific needs
• It is usually suggested you shop late in the day, as your feet expand as the day wears on
• If you are replacing old shoes BRING THEM WITH! This will help us determine what is right or wrong with the shoe you are wearing, and also helps us suggest the right shoe for you. Don't forget to bring the socks you are likely to wear, too!
• A shoe that fits correctly in terms of length will have approximately a thumbs width of space between your longest toe (which may not be your big toe!) and the end of the shoe.
• Do not just put them on and sit there — TRY 'EM OUT! Jog, jump, and walk in the shoe to get a better idea if it is right for you. If the shoe hurts in the store, rest assured it will hurt when you get home!

 FOOT FACTS:

• 25 to 40% of Americans have foot problems
• 75% of Americans are wearing the wrong shoe
• The most common foot problems such as bunions, corns, calluses, plantar fasciitis, blisters, and metatarsalgia are usually the result of ill-fitting shoes
• Feet continue to change as the years pass, even after the foot stops growing. The will elongate or widen, and because of this, it is advisable to have your feet measured with every purchase.
• Athletic shoes run smaller than dress or casual shoes; therefore you will require a larger size.
• Pregnant women will usually require shoes a full size larger following their pregnancy.
• There is no standardization in shoes sizes, even within the same brand.
• Always fit your larger foot.
• Shoes should be comfortable at the time of purchase. Do not depend on them to "stretch out."
• Each human foot has about 60,000 sweat glands.
• A whole shoe size is only 1/3 of an inch. On half size is 1/6 of an inch.
• 25% of all bones in the human body are in the feet